For fucks sake. I’ve waited 45 mins for service. There were only 3 customers ahead of me, so I can only surmise they take their sweet fucking time abt shit.
Now I’m waiting again because when I finally saw a customer rep, they said they are not trained in stores to deal with it and I need to phone customer service.
Update:So it took me a total of 1hr+ to get it sorted. All I wanted was to change my plan to the cheapest amount which would cost me the least for the coming year factoring in any penalties I needed to pay. In the end, I had to basically look at the plans myself, workout the penalties and potential savings myself, and then tell them what plan to change to. So where is the “service” in customer service? They may as well have built an automated web based system to do this if waiting for 1hr for a human doesn’t really give me any extra information.
I did the same thing myself coz i got a new phone…wanted to change my old plan to a data plan…just went downstairs from my office and it only took 15mins and 1 signature tho. 😛
Compare this with MBF. Changed the plan (suspended for a year) without any fuss, got onto a knowledgeable person in the first few minutes. Recommended me a few good options too.
Might be coz Optus employees spend too much time studying Legion.