I got up early today for yet another early morning meeting at 830. I wandered down to the station in the morning chill, with its icy wind stabbing into me. I went to the only, but thankfully clear, ticket window, hoping to finally be able to buy a ticket quickly. The station master’s attention is elsewhere. I make it known that I’m there, ready to pay for an increased in price weekly. He doesn’t even acknowledge me. What could be so important? His attention was focused on a screen. At first I thought it must be his computer screen with important network info. Then I poke my head around further and I see that the PC is locked and the good master is intensely occupied with the tv next to the computer. Yep I had to wait while he watched a particularly interesting breakfasts tv segment before being able to buy the ticket. Another excellent customer service experience from that most awesome of organizations, CitiRail.
May 162011